The purpose is to provide better
service to Language ABC speaking customers by ABC employees.Department Managers will determine the number
of employees required to this need and will designate employee(s) who are fluent
in Language ABC to meet these needs.Employees must pass a verbal testing process to receive premium pay for
Department Managers will determine the
number of employees needed and which employees will serve in that
capacity.Customer service demand exists
if employees are routinely called upon to speak Language ABC to customers.
Selection of employees will be based
upon fluency level, customer service skills, and frequency of need.In the event of equally qualified employees,
seniority will determine the selection.
Employees must be willing to use their
language skills when called upon to do so.
The Department Manager has the
authority to withdraw an employee’s designation at any time.
Human Resources will coordinate testing
and the overall program.Department
Managers will notify Human Resources when a new employee has been
designated.Human Resources will notify
the Department when the test result is received.
Each Department will pay the testing
fee and premium pay associated with its designated employee(s).
Department Managers are responsible for
generating the Staff Changes Form (SCF) to notify payroll when beginning or
ending the premium pay.
Language School ABC will conduct all
testing services.Language School ABC
will determine whether or not an employee passes or fails.
A designated employee may be re-tested
at any time.