Free Sample Manager Of Patient Information Job Description
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Sample Manager Of Patient Information Job Description

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Client and Patient Services

Company ABC

Job Description

POSITION:                 Manager of Patient                  INCUMBENT:


DIVISION:                   Client and Patient                    ORGANIZATION:       Company ABC


LOCATION:                City ABC                                 DATE:                         Month ABC/01            

Approval Signatures: 


Incumbent                                                                   Director


The Manager of Patient Information is responsible for managing, developing, and operating patient registration and scheduling and health records

JOB MAGNITUDE (Annualized):

Total Company ABC Staff:                             1,000

Total Budget                                                    $60M

Department Staff                                            22

Department Budget                                        $770,000


The Manager of Patient Information reports to the Director of Client and Patient Information.

Patient Information is comprised of three (3) divisions:

Health Records processes records and medical transcripts, and collects and analyzes data.

Patient Registration registers all acute care patients and coordinates inpatient bed assignments.

Patient Scheduling schedules all 5 operating theaters.

There are 10 positions reporting to the Manager of Patient Information:

Clerks: Perform clerical, reception, and filing.

Administrators: Record information from health records of patients.

Analysts: Retrieve, analyze and organize patient information

Technicians: Code outpatient visits, perform quantitative analysis and requests for patient information.

Chart Completion Technicians: Organize and coordinate chart completion.

Transcriptionists: Transcribe physician-dictated reports.

Patient Registration Clerks: Register all patients.

Patient Placement Clerks: Place all inpatients within the acute care facilities.

Patient Scheduling Clerks: Schedule all operating rooms and maintain a surgical waiting list.


Patient Information is comprised of Patient Registration, Health Records & Patient Scheduling.

Patient Scheduling provides ABC’s O.R. scheduling services.  This involves coordinating patients, surgeons, anesthetists and equipment for all the O.R. theaters.  These services also extend to some Diagnostic services for surgical patients.

Patient Registration provides 24/7 registration services for Inpatients, Day Surgery patients, Outpatients and Emergency patients.  Other services provided include placing Inpatients within acute care and cashier duties.

Health Records provides 24/7 health record services for Inpatients, Day Surgery patients, Outpatients and Emergency patients.  Other services provided include dictation and transcription services, coding, providing of health records and releasing information.


The Manager is accountable for the fiscal management of the Department.  This includes establishing an annual budgetary plan, monitoring expenditures, evaluating variances, and allocating resources as required.

The Manager develops and implements short term and long term plans.  Goals and objectives are established on an annual basis in conjunction with the development of program planning.  Planning of this nature requires 5-year budgetary plans and knowledge of technology.  Goals and objectives are reviewed on a quarterly basis with the Director.

The Manager ensures new technologies are appropriate and cost-effective by understanding the most recent technological developments and oversees the planning, implementation and management of new technologies.

The Manager develops departmental policies and procedures.

The Manager recruits, selects, and reviews performance for each employee.  The Manager develops and motivates staff and identifies continuing education.

The Manager address and resolve performance and disciplinary problems and labour relations issues.  The Manager must have solid human relations skills and extensive knowledge of union contracts.

The Manager conducts regular staff meetings where the following are encouraged: Communication, information sharing, program assessment, assessment of departmental goals and objectives, problem solving and future planning.

The Manager is responsible for maintaining health records and their confidentiality.


The Manager is responsible for 3 separate Divisions (i.e. Patient Registration, Health Records, and Patient Scheduling) that each has individual, varied, and specialized operational characteristics.

Providing leadership and direction and a continual evaluation of the Department is a major challenge. The fact that the divisions are physically separated adds to this challenge.

An ongoing challenge is maintaining effective working relationships with physicians to ensure optimal patient care.  This involves contact with many external agencies and departments as well as the patients and their families.

Patient confidentiality is inherent to Patient Information Services and therefore Incumbents must maintain current knowledge of all legislation pertaining to this subject.  This knowledge must be appropriately and accurately disseminated to the staff to ensure their compliance.


The Manager has daily contact with support departments, nursing staff, medical staff, and administrative staff in order to solve problems and manage various functions and activities.

The Manager also has frequent contact with external agencies, organizations, companies and individuals in order to solve problems and manage various functions and activities.


·         Responsible for the efficient and effective provision of services of Health Records, Patient Registration and Patient Scheduling through direction, development and motivation of staff and operations.

·         Ensure human and material resources are properly utilized.

·         Responsible for the fiscal accountability of the department by determining, monitoring and evaluating annual and projected budgetary plans.

·         Establish policies and procedures consistent with ABC policies.

·         Ensure new technologies are applied cost-effectively.

·         Oversee the planning, implementation and management of new technologies.

·         Maintain personal and professional growth and development through regular participation in courses, workshops or conferences.

·         The release of information and confidentiality of patient information follows legislation and ABC policies.


·         There is little or no requirement for physical exertion

·         Normal office environment

·         Daily walking about the facility

·         Frequent travel for meetings

·         Minor risk of exposure to disease or illness.

·         Considerable attention to listening to details

·         Workload is varied with pressure from deadlines, lack of control over the pace of work and frequent interruptions.

·         Stress levels may be elevated frequently and for varying lengths of time.

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